What if I have an allergy?
If you have an allergy that could harm your health please contact the restaurant directly before you place your order. We can help you do that:
We strongly advise that you also contact the restaurant directly to confirm your requests.
Read the FAQs below for more information about OnlineOrderGo allergy policies.
Why isn’t OnlineOrderGo able to guarantee my meal is suitable for my allergies?
We wish we could, but the takeaways themselves are responsible for cooking your order.
That means that if you want to make sure their food won’t affect your allergies, they’re the best people to get in touch with. Additionally, the takeaway would be best placed to answer your questions about allergenic ingredients used in your meal and how they are cooked, i.e. whether shared fryers and grills are used.
Why should I have to contact the takeaway if I have an allergy? Why can’t OnlineOrderGo check?
Because we’re not prepared to put your health at risk. The only person who can tell you exactly what’s going into your food is the chef holding the pan
Even if we confirmed a takeaway menu was safe for people with allergies, they could always change their ingredients at a later date. Then we’d be risking giving you out-of-date information. We can’t take that risk with your health.
How does OnlineOrderGo make sure the allergy information on OnlineOrderGo is correct?
When a takeaway signs up to OnlineOrderGo, they have to provide us with up-to-date menu information. We then include this on their OnlineOrderGo page. If something isn’t clear, we double-check the information with the takeaway before it’s published on OnlineOrderGo.
How do I get in touch with a takeaway?
Contact the takeaway by clicking on the 'Contact Takeaway' link at the top of the page. Please state clearly to your OnlineOrderGo customer service adviser that your query is related to allergen information.
Aren’t food businesses required by law to provide information about certain allergens?
Definitely, but this law applies to the takeaways themselves – the takeaways are independent businesses from OnlineOrderGo.
Takeaways usually give customers access to this information by making it clear you can obtain allergy information by contacting a member of staff.
But remember – we’re always happy to do whatever you need to put you in touch with a takeaway to discuss allergy information.
Does OnlineOrderGo do anything to help takeaways comply with the law?
We are working closely with the Food Standards Agency and other industry authorities, to help raise awareness among takeaways about their obligations and how they can provide the best service to customers with allergies.
I have some more questions about allergies – what can I do?
We're happy to answer any other questions you might have. Just drop us an email – firstname.lastname@example.org